Logos 4 Special FAQs
Logos Bible Software 4 is a ground-breaking product unlike anything we’ve ever produced before. We want you to be fully informed before you make your purchase decision, so please read the following frequently asked questions and answers carefully. If you don’t see your question below, try the Logos 4 General FAQs and the Logos 4 Technical FAQs. If you still have questions, feel free to post them in the Logos 4 FAQ thread in our community forums.
Top FAQs
Q: What is Logos Bible Software 4?
A: Logos Bible Software 4 is the most advanced multi-platform Bible study software available. It instantly delivers digital libraries of books and interactive study tools with accuracy. No matter what device you're on—PC, Mac, or iPhone—Logos 4 delivers what you need when you need it. To find out more, click here.
Q: Why should I upgrade?
A: You should upgrade to take advantage of the cheapest collection of books you may ever have the opportunity to buy, and to make sure you have the latest and greatest tools for Bible study. The new base packages almost all contain thousands of dollars of new content for pennies on the dollar. The average user's discount on the new content is around 94% off the value of the new books that they are getting.
Q: Is there a version of Logos 4 for Mac users?
A: Logos 4 a is multi-platform Bible software program. Please read further about Logos Bible Software 4 for Mac.
Q: What's new in Logos Bible Software 4?
A: Logos Bible Software 4 is all new. We designed it to be the best possible tool for helping more people do more and better Bible study, and it's ready to meet that goal. Here is a list, along with a brief summary of New Features in Logos 4.
Q: Where can I see a list of all the contents in each package?
A: All the Logos Bible Software 4 base packages have been reconfigured with new content. For a complete list of the exact contents in each package, as well as a list of just the new contents for that package, please click on the base package you are interested in on the product page.
Q: Can I order a DVD and download it too?
A: Existing customer upgrades, yes. First time customers with new base packages can only order the DVD. If you would like to receive a DVD as well as a download for your upgrade, simply select the DVD option and you will be able to initiate a download as well. If you are ordering a base package for the first time you will only receive your purchase by the delivery method you choose.
Q: Does the upgrader take into account all my purchases?
A: The custom upgrade discounter takes into consideration the limited time introductory offer, the base package you already own, your Pre-Pub purchase history and more, to calculate a custom upgrade discount specifically for you. Although we can’t reveal “the secret sauce” we can assure you that these prices represent the best upgrade discounts available to you and take into account your purchase history.
Q: How long will it take to download my base package?
A: Base packages range in size from 450MB to 8GB. If you have a high-speed internet connection, your download could take anywhere from 30 minutes to 48 hours. If you’re an existing customer, Logos 4 may also download the resources you already own, which will make download times even longer. Downloading is the best choice for fast Internet connections, or if you're able to download for many hours. If you have dial-up, slower Internet, or metered-use Internet, we strongly recommend choosing the DVD method.
Q: How long will it take to install and index my base package?
A: Installation and indexing times vary significantly based on the speed of your computer and the number of resources you own. Expect this process to take anywhere from 2–3 hours for newer computers up to 2–3 days for older computers. To read more about indexing read The Power of Indexing, Explained.
Q: Where can I learn about Logos 4?
A: You can learn about Logos 4 on several pages like www.logos.com/4, www.logos.com/logos4, www.logos.com/videos, the Logos blog, and the Logos community forums.
Q: Where can I learn how to use Logos 4?
A: The best place to begin is by watching all of the videos at www.logos.com/videos. You’ll also want to read the Logos blog, where we explain many of the new features in Logos 4. In addition, we have an active community of users in our forums who are eager to teach new users how to use our software. Finally, you may want to consider attending a Camp Logos with authorized trainer Morris Proctor.
Q: How do I install Logos 4?
A: If you purchased the downloadable version, you should have received a link to the Logos 4 installer in your receipt online and in an email. Click the link and run the file to begin the installation process. If you purchased Logos 4 on DVD, simply insert the disk into your DVD drive and follow the on-screen instructions.
Q: How do I activate Logos 4?
A: If you purchased the DVD version of a Logos 4 base package, you will be asked to enter the serial number included on a sticker on the back of the packaging during installation. If you purchased the downloadable version of a Logos 4 base package or a base package upgrade, activation took place during the checkout process and you will not receive a serial number. All you need to do is log in with the email address and password that you use to log in to our website.
Q: When will my order arrive? Where is my tracking information?
A: Most orders typically arrive in 5–7 business days. Order tracking is not available at this time. Please allow extra time for delivery during the holiday season.
Other FAQs
Q: Do I have to repurchase all of my books?
A: No. Your existing books will move with you to Logos 4. You don’t have to repurchase them.
Q: How do I install all of the existing books that I use in Logos 3 or Logos for Mac 1?
A: If Logos 3 is installed on the computer on which you’re installing Logos 4, your existing library will automatically be pulled into Logos 4. If you are installing Logos 4 on a new computer, Logos 4 will download any books you have licenses to from our servers. If you think you are missing a book, please report it in our forums so we can make sure it is on our servers. You can also load books from your disks by putting them into your drive and typing Scan DVD into the Command Bar in Logos 4. Choose the correct path from the suggested matches (e.g, Scan d:\). Restart Logos 4 and wait for it to prepare your library. When the program opens, you can remove the disc.
Q: Will Logos 4 run on my computer?
A: Logos 4 was written to take advantage of the latest technology and will run best on a newer computer. If your computer is more than two years old, performance may be sluggish. If your computer is two years old or less, it should run Logos 4 satisfactorily. The exception to this would be Netbooks, many of which don’t have sufficient power to handle Logos 4. For more details on what kind of computer you’ll need for Logos 4, see our system requirements.
Q: I thought Logos 4 was supposed to be super fast. Why does it seem to be slower for me?
A: On new computers, Logos 4 performs very nicely. Searching thousands of resources usually takes less than a couple of seconds. On older computers, Logos 4 can be sluggish. We recommend purchasing a new computer or sticking with Logos 3 until you can.
Q: Do you have special pricing available?
A: Yes. For a limited time, both upgrades and new base package purchases are specially discounted.
Q: Where can I find the best upgrade price?
A: Custom upgrade prices based on what you already own are available at http://www.logos.com/upgrade.
Q: Can I continue to run Logos 3 or Logos for Mac 1 if I upgrade to Logos 4?
A: Yes. Logos 3 or Logos for Mac 1 can run side by side with Logos 4 without any problems. We invite you to continue to use both as you make the transition to Logos 4.
Q: Can I buy a Logos 4 base package or base package upgrade and use my new books on Logos 3 or Logos for Mac 1?
A: Yes. The majority of the books in Logos 4 will run on Logos 3 for Windows or Logos for Mac 1. However, since Logos 4 books are in a different file format, you will need to purchase a separate media-only disk to get the books in the proper file format (i.e., .lbxlls). A dual-layer DVD is available for Windows users, and a two single-layer DVD set is available for Mac users.
Q: Where is my favorite feature?
A: Most of the features from Logos 3 are in Logos 4, but many are in new places or have new names. To learn about these new features, watch our training videos or visit our forums. Additional features are scheduled for release in the next several months.
Q: How do I install Logos 4 on a second computer?
A: The license goes with the user. If you would like to install your software on your deskptop and your laptop, or machine at home/work, you can install Logos on a second computer by inserting the DVD and running the installation process or by clicking the link to the Logos 4 installer in your email receipt.
Q: How can I get the free download of the core Logos 4 engine?
A: We strongly recommend not choosing the free engine because much of what makes Logos 4 shine, like our databases, new media resource and reverse interlinears, is included in our base packages and base package upgrades. If you’re looking for a less expensive route to get the core Logos 4 data and resources, consider purchasing the Minimal Crossgrade. The free download of the Windows version of the core Logos 4 engine is available from http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe. The Mac version of the core Logos 4 engine is available from http://downloads.logos.com/LBS4/LBS4MacInstaller/Logos4Mac.dmg. (Note: The free downloads do not support viewing your resources through the Logos iPhone app.)
See also the Logos 4 General FAQs and Technical FAQs.