Logos FAQ

Q: What is Logos Bible Software?

A: Logos is the world’s leading Bible software. Its massive networked libraries, fast searches, original language tools, and helpful Bible-knowledge features connect you to the Word. No matter what device you’re using—Windows, Mac, iPhone, iPad, or Android—you can take your Christian library anywhere.

Q: What’s new in Logos Bible Software 5?

A: Logos 5’s smart tools connect you to the Word. You can explore your Bibles and theological library, dig into the original languages, craft powerful messages, and conduct scholarly research. Here is a list, along with a brief summary, of the new features in Logos 5.

Q: Where can I learn more about Logos 5?

A: The best place to begin is logos.com/videos. You’ll also want to read the Logos blog, where we explain many of the new features in Logos 5. In addition, we have an active community of forum users who are eager to teach new users how to get the most out of our software. Finally, you may want to consider attending a Camp Logos seminar with authorized trainer Morris Proctor.

Q: What’s the difference between an “update” and an “upgrade”?

A: An “update” is a change to the software to keep it “up to date”—bug fixes, minor tweaks, and changes that make sure it works on the latest version of the operating system it’s running on. An “upgrade” may include major changes or “upgrades” in content, features, functionality, tools, datasets, and more. “Updates” are free; “upgrades” are not. We have released many free updates to our software over the years. Typically, they run behind the scenes and install for free automatically.

Q: I thought Logos software updates were free—why do I have to pay to upgrade?

A: We offer free updates to the software to keep our promise that you’ll never have to pay twice for your books, and that the software to read your books on new versions of your operating system will be free. You don’t pay for updates at all, and depending on how long you have been using Logos Bible Software, you have probably already received dozens of free updates since your initial purchase.

You can think of it this way: “free updates ensure that you won’t have to pay to maintain access to content you’ve already purchased." Since that’s a mouthful to say, some people have abbreviated that to “free updates for life,” which is easier to say, and has effectively been the case.

As far as “upgrades,” you can “upgrade” to any package—even “Starter”—and only pay for the new content, tools, datasets, etc., in that package, calculated off what you have already invested in. Typically, upgrades contain thousands of dollars’ worth of content for a small fraction of that price, as well as massive amounts of data that enable features like Clause Search and Bible Facts to work.

Q: Will I lose any Logos 4 features or datasets when I upgrade to a new Logos 5 base package?

A: Absolutely not! When you upgrade to a new Logos 5 base package, not only do you get brand new features and datasets—you also keep everything you already have in Logos 4. And it doesn't matter which new Logos 5 base package you choose. Upgrading only gives you more features and
datasets—it doesn't take anything away.

Q: What happens to books I’ve already purchased if I upgrade to Logos 5?

A: You keep them all! You won’t lose any books by upgrading. In fact, the Discount Calculator analyzes the books you already own, so your current library counts as credit toward your Logos 5 base package.

Q: If I upgrade to Logos 5, will I have to pay for books I already own?

A: Absolutely not! Your books may actually count as credit toward your Logos 5 purchase. You can see your custom pricing with the Discount Calculator.

Q: Should I return my Logos 4 package when I upgrade?

A: This is not recommended. The new Logos 5 base packages have been dramatically restructured. If you return your Logos 4 purchase, you will lose access to a lot of resources not currently included in your Logos 5 package.

Further, our new Discount Calculator has automatically structured your Logos 5 upgrade price based on your existing Logos 4 collection. If you return Logos 4, you will end up paying the difference on the titles which overlap, thereby increasing your Logos 5 cost.

Q: Are there any special pricing options available?

A: Yes! Be sure to sign in to take advantage of the best prices available. We have special upgrade discounts for previous users, and a thriving academic discount program for students and educational faculty.

Q: Why should I upgrade?

A: You should upgrade to take advantage of the best value you may ever encounter on a library, and to make sure you have the latest and greatest tools for Bible study. The new base packages almost all contain thousands of dollars of new content for pennies on the dollar.

What’s more, upgrading has never been such a terrific deal. The new Discount Calculator tallies all your resources and creates a custom discount toward your new base package. You only pay for the new content—nothing more.

Q: Do I have to repurchase all of my books?

A: No. Your existing Libronix DLS & Logos 4 books will move with you to Logos 5. You don’t have to repurchase them.

Q: How do I install all the existing books that I use in Logos 4?

A: If you have already activated/unlocked your Logos 4 resources, Logos will automatically download those resources from our servers, along with the base package that you purchased. You can also load books from your Logos 4 disks by putting them into your drive and typing “Scan DVD” into the Command Bar in Logos. Restart Logos to begin the scanning of the disk.

Q: Where can I see a list of all the contents in each package?

A: All the Logos Bible Software base packages have been reconfigured with new content. For a complete list of the exact contents in each package, visit our base packages page.

Q: What is the End-User License Agreement (EULA)?

A: The EULA is the license every user agrees to when he or she purchases and installs a copy of Logos Bible Software. In essence, it says that your base package is yours for your own personal use. You can use it on your PC, Mac, iPad, iPhone, Android, and other devices at home or at work—but you alone have the license. Read a copy of the license agreement for more information.

Q: What’s the difference between the DVD and download versions?

A: If you don’t have high-speed internet, you can purchase any of our base packages on DVD. The difference is that you’ll have to wait for your package to arrive, and you’ll need a DVD-ROM drive to install it. Most users prefer to download the software instead. Your Logos Bible Software download begins instantly, as soon as your purchase is complete, and can be redownloaded at any time as needed.

If you purchase a DVD copy, you can still download the software later. You will receive a DVD and attached serial number with your order, for activation. It will not be possible to download your library until this serial number has been activated.

Q: When will my order arrive?

A: Most nondownload orders typically arrive in 5–7 business days. Please allow extra time for delivery during the holiday season.

Q: What are my Logos.com login and password?

A: Your web login is the email address you used to register at Logos.com. Your user-created password was entered during the new user registration process. Both email address and password can be changed once you have logged in to your Logos web account.

If you have forgotten your password, you can reset it online by entering your email address. If you do not have access to your email account anymore, contact customer support by phone at (800) 875-6467 or by email at support@logos.com.

Q: How do I install my new software or books?

A: For step-by-step instructions, visit our installation guide, and be sure to check out the technical FAQ for more information—system requirements, space requirements, download sizes, and more.

Q: How do I purchase new books?

A: Logos Bible Software allows you to build a library tailored to your specific study needs. In addition to the books included in base packages, there are thousands more books from over 150 publishers in the Logos ebook format. Logos.com features tens of thousands of books, and with more coming in through Pre-Pub and Community Pricing all the time, it’s your best source for the newest titles. All online purchases will require you to sign in to Logos.com. If you don’t have a current Logos.com account, you will need to register. Be sure to fill in all required fields. Returning users should sign in before shopping. (See previous question about the web login and password).

Q: Why do I need to enter my credit-card number to get a free resource?

A: Our system is designed to ask for a credit card at checkout if one is not already in your profile. This is standard practice for many online vendors (iTunes, Amazon.com, etc.).

Even though the resource is free, our checkout system still needs a credit card to complete the transaction.

Q: Where are my interlinear Bibles?

A: Logos Bible Software takes a new approach to interlinears. They are no longer separate resources—now they’re integrated into many of the English Bibles in your library. Visit our interlinear Bibles page for more information.

Q: How do I choose which books show up first?

A: Logos Bible Software uses advanced resource prioritization to determine which books are searched and displayed first in any situation. This means you can favor certain resources over others. Just open your library, click “Prioritize,” and drag in your favorite books.

Q: Is there an instruction manual?

A: Logos comes with help files within the software. Open the help files by clicking on the question mark icon at the top-right corner of the program, typing Help in the Command Bar, or pressing the F1 key.

Training articles and tutorial videos are available online. A tutorial CD is included in all Logos Bible Software 5 base packages on DVD-ROM. Morris Proctor, an independent professional trainer who conducts Camp Logos seminars, has also written a two-volume Logos Bible Software training manual.

You can learn about Logos on logos.com/logos5, logos.com/videos, the Logos blog, and the Logos community forums.

Q: Are print editions available?

A: Logos Bible Software publishes electronic books only—no print editions. The one exception is Fire Someone Today: And Other Surprising Tactics for Making Your Business a Success, which was written by Bob Pritchett, CEO and cofounder of Logos.

Q: Do I need to uninstall Logos 4 before I upgrade?

A: No. Your Logos Bible Software 5 Upgrade will replace your existing Logos 4 installation. If you remove Logos 4, you will need to re-download all of your Logos 4 content in Logos 5.

To learn more about the upgrade process, click here.