Frequently Asked Questions
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Do I have to subscribe to keep access to Logos?
No, you won't be forced to subscribe to Logos. Unlike most software companies, we make our latest software available to everyone. Even if the last feature set you bought was Logos 4 in 2009 (or even version 1 in 1992!), you'll continue to receive free app updates, ensuring you can keep using Logos anytime you change computers or upgrade your operating system. You'll continue to receive bug fixes for free, too. What you won't get is access to the powerful new and improved features offered in the subscription version of Logos.
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If I buy new books or libraries while I’m subscribed and then unsubscribe, will I lose them?
No, books or libraries you buy are yours forever. If you unsubscribe, you would only lose book access that was included in the subscription.
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Can I still buy and keep books, or will they be a subscription, too?
None of this changes. You’ll still be able to purchase books, either individually or in a collection, and you’ll own them forever.
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Will more AI-assisted features be available through subscription in the future?
We are working to apply the use of AI responsibly so that the Holy Spirit’s leading is always foremost. Within those guidelines, we plan to offer additional carefully selected capabilities incorporating AI assistance. See more about our approach to AI here.
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Will you offer these features for purchase as part of an upgrade or package, or can I only access them through subscribing?
AI and cloud-based features will only be available through subscription.
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I am already subscribed to Logos. How can I get the 2-year option?
We don't support moving from an existing subscription to the two-year option yet. If you'd like this option, sign up below and we'll notify you when the two-year option becomes available.
By completing this form, you agree to receive regular updates and promotions from Logos.
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How does the 5% annual reward program work?
Pro and Max subscribers are eligible for the 5% annual reward program. This program gives subscribers a coupon worth 5% of all qualifying purchases made while continuously subscribed during the past calendar year—including free trials, Early Access subscriptions, and qualifying items in the transaction that initiated the subscription (e.g., 2025 libraries). Reward coupon codes will be sent each February.
To receive the reward, subscribers must remain active on a Pro or Max subscription until the reward coupon is issued. Reward coupon codes must be used on a single purchase and expire 90 days from issuance. For example, if you downgrade from or cancel a Pro or Max subscription, and restart it later in the year, only the purchases made after returning to the subscription will be included in the 5% annual reward.
Usage restrictions:
- Must be an active subscriber.
- Purchase of credit, bulk licenses, and group licenses will not count toward the 5% promo code.
- 5% promo code can NOT be used to purchase the following items: purchase of credit, bulk licenses, and is subject to other exemptions.
- Only purchases made during the time you are a subscriber qualify for rewards.
- Purchases made with credit will earn rewards.
- Promo codes are non-transferable and not retroactive.
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What are the system requirements?
Logos can run in your web browser; alternatively, there are apps for Windows, macOS, iOS, and Android.
For the Windows and Mac apps, you’ll need at least 30 GB of free space. You may need more if you have a large library. An internet connection is required to install Logos and to use some features. Learn more.
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Can I return my subscription for a refund within the 30-day return window?
No. Our 30-day return policy applies to one-time product purchases, such as the 2025 Library, not to subscriptions. When you subscribe, you receive immediate access to a curated collection of books and tools, along with exclusive benefits and updates. For this reason, we do not offer refunds on subscription fees.
If you have any questions, please contact our Customer Support team at cs@logos.com.
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I've got more questions about Logos subscriptions, where can I learn more?
You can explore FAQs about our subscriptions here. Or call a Logos expert at 888-398-9481 for more information and recommendations.
For assistance with getting the most out of your subscription, you can find support articles at support.logos.com, or sign up for live training webinars.
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See our Terms of Service.