Faithlife Corporation

Error Code 13 During Libronix Update


Error Code 13 halts the Libronix Update.

Error Code 13:
File not found for install [filename and path].


Uninstalling and reinstalling Libronix generally resolves this error, depending on the file that is referenced with it.  If you have version Libronix 3.0 or above, you can use Add and Remove Programs (or 'Uninstall a program' in Vista) in Control Panel to uninstall Libronix.  For previous versions, follow the steps in the Special Uninstall and Reinstall Instructions support article.

If uninstalling and reinstalling does not resolve the error, it may be caused by a faulty installation disc. Remove the disc from the drive, check the underside for fingerprints or smudges, and wipe it off if needed. Then reinsert the disc to see if  the drive will read it correctly. If the error reoccurs, you may need a replacement.

If the error references a book file (filename with an .lbxlls extension), replacing the current file with an updated copy may resolve the error.

For additional assistance or to request a replacement disc, please call Customer Support at (800) 875-6467.