The Five Most Important Questions Self Assessment Tool, Participant Workbook, 3rd ed.

by Peter F. Drucker; Frances Hesselbein Leadership Institute

Publisher:

John Wiley

, 2010

Overview

This transformational tool offers leaders a critical resource for better understanding their organizations and themselves, honing their skills to become accomplished long-range planners and strategic thinkers. By working through the Participant Workbook, leaders will gain the insight needed to plan for results, learn from customers and clients, and ascertain how to achieve extraordinary levels of performance. The Participant Workbook draws on Peter F. Drucker’s The Five Most Important Questions and is grounded in his management philosophies that address the critical aspects that make organizations viable and valuable entities. When leaders answer these questions thoughtfully and address them with purpose, these questions take one down a path to organizational transformation and enlightenment.

By leveraging these essential questions, the Participant Workbook challenges leaders to take a close look at the very heart of their organization and what drives it, giving them a means to assess: how to be and how to develop quality, character, mind-set, values, and courage. Drucker’s The Five Most Important Questions lead to spirited discussions and action, inspiring positive change and renewed focus.

Designed for today’s busy professionals, this concise, clear, and accessible workbook for social sector, nonprofit, and socially minded business and government leaders can be used as preparation for a workshop, organizational self-assessment, or as a stand-alone leadership development tool for individuals looking to develop themselves and their organizations.

Key Features

• Offers leaders a critical resource for better understanding their organizations and themselves.
• Takes one down a path to organizational transformation and enlightenment.
• Challenges leaders to take a close look at the very heart of their organization and what drives it.

Contents

• Foreword (Frances Hesselbein)
• About Peter F. Drucker
• How to Use This Workbook
• Self-Assessment: The First Action Requirement of Leadership
• Question 1: What Is Our Mission?
• Worksheet 1.1: What Is Our Current Mission?
• Worksheet 1.2: Does Our Mission Need to Be Revisited?
• Worksheet 1.3: What Are the Emerging Trends That Will Have the Greatest Impact?
• Worksheet 1.4: What Are Our Opportunities?
• Question 2: Who Is Our Customer?
• Worksheet 2.1: Who Are Our Primary and Supporting Customers?
• Worksheet 2.2: How Will Our Customers Change?
• Worksheet 2.3: Are We Serving the Right Customers?
• Question 3: What Does the Customer Value?
• Worksheet 3.1: What Do Our Customers Value?
• Worksheet 3.2: What Knowledge Do We Need to Gain from Our Customers?
• Worksheet 3.3: How Will We Gather Information?
• Question 4: What Are Our Results?
• Worksheet 4.1: How Do We Defi ne Results?
• Worksheet 4.2: How Do We Measure Results?
• Worksheet 4.3: How Can We Improve Our Performance?
• Question 5: What Is Our Plan?
• Worksheet 5.1: What Is Our Mission?
• Worksheet 5.2: What Are Our Goals?
• Worksheet 5.3: What Is Our Plan to Achieve Results for the Organization?
• Worksheet 5.4: How Will We Communicate Our Mission, Plan, and Results?
• Afterword
• Glossary of Terms
• Notes
• About Frances Hesselbein
• Acknowledgments

Praise for The Five Most Important Questions Self-Assessment Tool

Time and again Drucker’s The Five Most Important Questions have proven to be the most effective way for nonprofit organizations to conduct self-assessment and develop plans that will help them achieve real and lasting results.

—Cathey Brown, founder and CEO, Rainbow Days, Inc., and 2001 Frances Hesselbein Community Innovation Fellow

The Five Most Important Questions Self-Assessment Tool is a gift to the social leadership sector from the late management guru, Peter Drucker, and the Leader to Leader Institute. It makes incredible sense, it is easy to use, and lays the foundation for strategic planning.

—Irv Katz, president and CEO, National Human Services Assembly

A must-read for social entrepreneurs who are seeking to dramatically grow their organization’s impact without losing sight of the heart of their mission.

—Iris Y. Chen, president and CEO, “I Have A Dream” Foundation

Product Details

• Title: The Five Most Important Questions Self Assessment Tool, Participant Workbook, 3rd ed.
• Authors: Peter F. Drucker, Frances Hesselbein Leadership Institute
• Publisher: John Wiley
• Print Publication Date: 2010
• Logos Release Date: 2024
• Pages: 128
• Language: English
• Resources: 1
• Format: Digital › Logos Reader Edition
• ISBNs: 9780470531211, 0470531215
• Resource ID: LLS:FVMSTPRTCPWRKBK
• Resource Type: text.monograph.workbook
• Metadata Last Updated: 2025-01-23T21:10:08Z