Read the FAQs below or learn more about getting started with group licenses to books.
If you’ve purchased a resource for someone, here’s a message you can copy and paste into an email or send as a group message in Faithlife. Share this message with your recipients:
“Hi [Name], I’ve given you access to [Resource Name]. You can start using it today by heading over to the Logos web app (https://app.logos.com). As soon as you’re logged in, click on the Library icon, search for the resource, and open it. That’s it!
You can also access the resource on the Logos mobile app (search for the Logos app in the iOS or Android store if you don’t have it already). There’s even a downloadable Logos desktop app (https://www.logos.com/basic) you can use if you prefer.
When you access Logos on any of these platforms, you’ll log in with the same account you use on Faithlife.com. Let me know if you have any questions!
Hope you enjoy!"
Each license can only be assigned once—you will need to purchase as many copies as you have group members with whom you would like to share.
No, a resource cannot be shared by group members. Each member must have their own copy.
For purchased licenses, it currently takes up to 3 business days after it is assigned for a resource to show as “owned” on logos.com and be eligible for Dynamic Pricing. Resources received through a subscription do not contribute to Dynamic Pricing. If you are interested in purchasing something that you think would be eligible for Dynamic Pricing, and your resource is not yet showing as owned, please call our customer service number for help at 800-875-6467 to expedite the process or email email@example.com.
If you accidentally purchased a license for the wrong group, we can issue you a refund and help you to reorder for the correct group. Please call our customer service number for help at 800-875-6467 or email firstname.lastname@example.org.
If you have not yet checked out, you can change the group you have selected from your cart by clicking “change group” at the top of your order summary.
Admin permissions are required to see licenses in a group. If you purchased resources but don’t have permission to see them, ask your group’s administrator for assistance. To find your group’s admin, click Directory in the navigation sidebar, and look for the group member(s) with the Admin tag. As an admin, you can look at your group page on faithlife.com by clicking the “Settings” tab in the left sidebar. Then in the dropdown, click “Licenses” to see all the licenses purchased for your group, who is using them, and how many licenses you have left for each product.
Logos is available for your iOS or Android device, online at app.logos.com, and as a free downloadable desktop application with Logos Basic. For the most robust experience, download the Logos desktop application. Every Logos user has access to each platform, and your account information is automatically synced across platforms and devices.
When you access Logos, log in with the same account you use for your church group on faithlife.com.
Logos resources that are purchased with a group license will stay with a member, even if they leave their Faithlife group. Their ownership is the same as if the user had purchased it for themselves on logos.com.
Faithlife Groups are how we are able to hold the licenses until they are assigned. After you receive your license, you do not need to remain in the group to keep access to your resource. However, Faithlife Groups comes with many handy tools, so you may find that you want to use it to connect with your other group members about your resource.
Admin permissions are required to assign licenses in a group. If you purchased resources but don’t have permission to assign them, ask your group’s administrator for assistance. To find your group’s admin, click Directory in the navigation sidebar, then look for the group member(s) with the Admin tag. If you’re still having trouble, give us a call at (800) 875-6467. We’re happy to help.
Yes, group assignment is for your entire cart. You will need to make separate purchases for each group for which you would like to purchase a resource.
This book will be distributed through Faithlife groups. After you select your group and check out, we’ll email you further instructions.Find or create group
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