We process orders for in-stock merchandise in one to two business days. Orders are processed through the warehouse very quickly, so it is unlikely that we will be able to intercept an order and make changes once it has been placed. Please note that orders placed after 2:00 p.m. Pacific Time will ship the following business day. This excludes Saturday or Sunday and certain holidays.
Orders with express shipping selected (“2-Day” or “Next Day”) are processed and shipped within one business day. However, “2-Day” and “Next Day” indicate the estimated delivery time after the order has been picked up by the shipping carrier, and do not include the processing time at our fulfillment center.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay, don’t hesitate to email firstname.lastname@example.org or call us at 1-800-875-6467 or +1-360-527-1700.
If you received a damaged item, we will ship the exchange item free of shipping charges.
If you should need to return an order, please allow 10 business days from the day your package is received for your return to be processed.