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What to do if Logos Crashes in Windows

Troubleshooting an Application Crash in Logos or the Logos Indexer

Problem

When opening or using Logos, you may receive the following message:

"Logos Bible Software has stopped working"
May also occur for "Logos Bible Software Indexer"


This is a generic response from Windows and does not provide much actionable data, but there are a few general responses we can apply to attempt to fix the most common causes.

Note: It is not recommended to attempt these solutions unless the problem occurs more than once. Sometimes an external variable can cause a "fluke" or one-time crash. These instructions are intended to resolve a recurring issue.

Solution 1: Update Logos Manually

The most common causes of this problem occur when the application is out of date - usually due to installing from an old DVD or working offline for an extended period of time. To resolve this, simply install the latest update by downloading and opening the installer from the installation page.

Solution 2:Verify Windows is up-to-date

  1. Windows 7
  2. Windows 8/8.1
  3. Windows 10

Solution 3: Open Logos to a blank layout

  1. Hold the Control key down.
  2. With the Control key held down open Logos with the Control key still being held down.
  3. When the sign in window appears click "Sign in." (Logos should open to a blank layout)
  4. To navigate to the home page click the house icon in the top left or use Logos as you normally would.

Solution 4: AMD Graphics Cards

If your computer has an AMD graphics card check to see if Plays.TV is installed, and follow the instructions here.

Solution 5: Logos Crashes when opening or configuring panel on Windows 7

If you are using Windows 7 and Logos is crashing when operating it, this article may resolve the problem

Still having trouble?

If these solutions do not resolve the issue, it will be necessary to collect more information about the problem. Please visit the Report a Problem page for instructions on how to collect and submit more data to troubleshoot the problem.

For additional help, please contact support.

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