Business Hours

Monday – Saturday
6 AM – 6 PM PDT
Local: 5:41 PM

Logos 5 is "Preparing" Indefinitely

"Preparing your library" hasn't completed after several hours.

Article Details

Platform / Device

Windows

Operating System

Vista (or higher)

Version

Logos 5.0+

Recommendations

Related Tutorials

0:36 Logos & Windows 8 1:19 Interface Overview 0:27 Search Suggest
 

Related Articles

Logos Installation Guide About Indexing Diagnostic Logging for Windows

Problem:

After an update, Logos says it is "Preparing your Library" but never finishes. The Logos Indexer shows "Stage 1 of 3".

Stage 1 of the Preparing phase, is the stage in which Logos tries to locate any new files which have been added to your Library. Depending on the size of your Library, and how many files it needs to discover, this can take a few hours. If you have already waited several hours and it hasn't moved from Stage 1, this could indicate a problem in your Windows File Structure that is preventing Logos from finding the new files, specifically because those files have been "hidden".

This usually seems to occur on Windows 7, but may affect other versions of Windows.

Tip: Reboot
Sometimes this behavior can appear if the Microsoft "Background Intelligent Transfer Service" (BITS) has been temporarily disabled by a Microsoft Update or is otherwise unresponsive. To resolve this possibility, you may wish to reboot your computer before proceeding.


Solution 1: Un-Hide Logos Files

Step 1 - End All Logos Processes and Open the Logos Directory:
  1. Close Logos.
  2. Open the Windows Task Manager (CTRL+SHIFT+ESC).
  3. Click on the Processes tab and select Logos4Indexer.exe.
  4. Click the End Process button and close Task Manager (You may receive a Warning, Click OK).
  5. Right-click your Logos Icon and choose "Open file location" (XP - Choose Properties and choose "Find Target").

The Logos4 directory will open but may appear empty indicating the files have been hidden. If you see "faded" folders, skip to Step 3.


Step 2 - Show Hidden Files:
Windows 8
  1. At the top of the window, click the View tab and select "Options" to open the Folder Options Window.
  2. Go to the View tab and select "Show hidden files, folders, and drives".
  3. Click OK.
Windows 7 or Vista
  1. At the top of the window, click Organize and select "Folder and search options" to open the Folder Options Window.
  2. Go to the View tab and select "Show hidden files, folders, and drives".
  3. Click OK.

Step 3 - Un-hide the Logos Directory:
  1. At the top of the window, there will be an address, showing the location of the folder you're viewing.
  2. Click the Local folder (XP - At the top of the window, click the "Higher Directory" button).
  3. Right-Click the Logos4 folder and select Properties.
  4. Un-Check the box next to "Hidden" and click OK.
  5. If you are prompted to apply changes to all sub-folders and files, do so.
  6. Open Logos. It should now be able to find its files and finish Preparing your Library.

Solution 2:BITS Troubleshooting

Logos uses BITS to download its installers and all of its resources. BITS is the Windows Download Management utility used to download Windows Updates. It is also used by many other software vendors to download updates and files. If the above solutions do not resolve the issue, it may be possible the BITS service has been damaged, clogged up or disabled while Logos is attempting to download updates. You can check this with the BITSAdmin Utility:

Using BITSAdmin
  • Go to "Start".
  • Type in "cmd.exe".
  • Right-click on "cmd.exe".
  • Choose "Run as administrator".
  • Type: "BITSADMIN /LIST" and hit enter.

This will display two possible results:

Result 1: List of Jobs

If you receive a list of "jobs", we know BITS is enabled. If that list contains more than 50 items, it's possible that it has become "clogged". We can clear the list to resolve this.
In most cases, "clogged" downloads are stuck in a "suspended" or "error" state and will not download on their own anyway. Use the command "BITSADMIN /RESET" to clear the list. Whatever downloads were previously listed should be cancelled and may need to be re-downloaded via their associated program at a later time.
It is recommended to run Windows Update after doing this.

Result 2: Unable to access BITS

If BITS is inaccessible, it may have been damaged by a virus or malware attack or disabled by your administrator so that Windows Updates can be managed at the admin level. You will need to contact your Network Administrator, computer manufacturer or Microsoft for assistance in repairing or enabling BITS before you will be able to use the Logos software.

Need more help?

If you've tried all of the above and are still unable to download Logos files, please contact support for further assistance.

Last Updated: 7/29/2014