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Troubleshooting Bad Installer Keys

Fixing bad Logos installation registry keys from Windows Installer.

Article Details

Platform / Device

Windows

Operating System

Vista (or higher)

Version

Logos 5.0+

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Problem

You may receive the following errors when attempting to update or reinstall Logos Bible Software:

  • "The feature you are trying to use is on a network resource that is unavailable.""
  • "Another version of this product is already installed.  Installation of this version cannot be continued. To configure or remove existing version of this product, use add/remove program in control panel.""

Solution

These errors occur because the Windows Installer did not remove all the Logos entries from your registry or those registries have been corrupted. You can use the Microsoft Fix-it Tool to remove the registry entries that are causing the problem.

Part 1: Backup your Logos Data

If Logos is not yet installed, skip to Part 2.

  • Right-click the Logos icon and select "Properties".
  • Click the "Open File Location" button.
  • Move the Data, Documents & Users folders to your Desktop.
  • Delete the remaining folders, System, Install, etc..

Part 2A: Using the Microsoft "Fix it" Tool

Microsoft has created an automated tool to resolve these problems with the Windows Installer. Please try their fix below. If that does not work, move to Step 2B.

 

The Diagnose and fix program installing and uninstalling problems automatically troubleshooter may automatically fix the problem described in this article.


This troubleshooter fixes many problems.Learn more


If this step was successful, skip to Step 3. If the error re-occurs, you may need to contact Microsoft for further assistance with the Windows Installer.

Part 2B: Install the Windows Install Cleanup Utility (Not Recommended)

Warning: The Windows Installer Cleanup Utility has been deprecated by Microsoft for reasons unknown. While we have had success using this tool in the past, Microsoft strongly recommends against it. If Part 2A did not resolve the issue, you may try the instructions below at your own risk.

  • Click here and choose Run (or Open) when prompted.  This will install the Windows Installer Clean Up utility on your computer.
  • When the installation is complete, go to Start | Programs and open Windows Install Clean Up.
  • Hold your Ctrl key down and select any of the following entries that are listed:

(All Users) Logos Prerequisites

Logos Bible Software 5

  • Click on the Remove button to remove registry entries for these Logos components.
  • Click OK.
  • When complete, click on Exit to close the program.

Part 3: Re-install & Restore your Logos Data

Reinstall Logos by clicking here.
If Logos was not previously installed, skip the steps below and sign in normally.

  • Logos may open automatically; if it does, close it.
  • Right-click the Logos icon and select "Properties".
  • Click the "Open File Location" button.
  • Move the DataDocuments & Users folders from your Desktop, to the Logos directory.
    • Replace any files if prompted.
  • Open Logos & sign in.

If you're still experiencing issue, please review the list of possible issues on this page.

Last Updated: 2/20/2014