During the Logos installation and download process, it is possible you may encounter certain problems if your computer is not configured correctly. Things like missing Microsoft or Windows components, and some security settings can prevent Logos from installing or updating correctly. You may not be aware of these issues until the error occurs. This article will attempt to guide you through resolving these issues.
The most common problems occur when the previous Logos installation keys have been damaged or duplicated under another Windows Account (Logos is designed to be installed under only one Windows Acount) or when a Firewall or security program is blocking Logos from downloading files. Please use the guide below to troubleshoot these possible issues.
- "The feature you are trying to use is on a network resource"
Or, "Another version of this product is already installed"
This may occur if the Logos installer keys are damaged or duplicated.
- "Installation of ________ did not succeed."
May occur if Windows Installer is busy or misconfigured.
- "Error writing to file C:\..."
May occur when Windows Account permissions are misconfigured.
- "Unable to download a required file."
Most often caused by a firewall or security program.
If you encounter an error not covered on this page, or the pages linked above, please contact support for further assistance.