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Possible Installation Issues

Troubleshooting possible installation and update issues.

Article Details

Platform / Device

Windows

Operating System

Vista (or higher)

Version

Logos 5.0+

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During the Logos installation and download process, it is possible you may encounter certain problems if your computer is not configured correctly. Things like missing Microsoft or Windows components, and some security settings can prevent Logos from installing or updating correctly. You may not be aware of these issues until the error occurs. This article will attempt to guide you through resolving these issues.

Possible Issues:

The most common problems occur when the previous Logos installation keys have been damaged or duplicated under another Windows Account (Logos is designed to be installed under only one Windows Acount) or when a Firewall or security program is blocking Logos from downloading files. Please use the guide below to troubleshoot these possible issues.

If you encounter an error not covered on this page, or the pages linked above, please contact support for further assistance.

See Also:

Logos Bible Software Installation Guide

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Last Updated: 2/25/2014