Business Hours

Monday – Saturday
6 AM – 6 PM PDT
Local: 4:08 AM

Sign in

  1. Forgot your password?

Unable to Download a Required File or Resource

Troubleshooting Firewalls, Proxies and BITS for installation and updates..

Article Details

Platform / Device

Windows

Operating System

Vista (or higher)

Version

Logos 5.0+

Recommendations

Related Tutorials

0:36 Logos & Windows 8
 

Related Articles

Using Logos with Security Software Unable to connect to Logos.com Installion Guide Unable to Update or Install Installation did not Succeed Error Writing to File Remote Assistance

Problem

You may receive the following errors when attempting to update or reinstall Logos Bible Software:

  • In LogosSetup: "Unable to download a required file"
  • In Logos: A download or update was found, but did not download or install.

This problem occurs when Logos or LogosSetup is unable to download resources or the individual installers, necessary to load the Logos software. Usually we see this if a Firewall or Proxy is blocking traffic to LogosSetup, but it can also occur if the Microsoft "Background Intelligent Transfer Service" (BITS) is damaged or disabled. If Solutions 1-3 do not resolve the problem, see BITS Troubleshooting.

See Also: Using Logos with Security Software

Solution 1A: Allow Setup through the Firewall

If you use the Windows Firewall, these steps will help you "allow" LogosSetup to communicate with the Logos servers to install Logos.

  • Download LogosSetup.exe and save it to your Desktop.
  • Open the Windows Control Panel.
  • Click on "System and Security"
    If you view the Control Panel in "icon" view, skip this step.
  • Select the "Windows Firewall".
  • Click on "Allow a program or feature through Windows Firewall".
  • Click "Change Settings" and "Allow another program..."
  • If Logos Bible Software 5 Setup is not listed, click "Browse..." and locate the LogosSetup.exe file you downloaded earlier.
  • Click "Add".
  • "Logos Bible Software 5 Setup" will now appear in the list.

    Depending on your network settings, you may need to check multiple networks.

    Example:
  • Click "OK" to apply the changes and retry LogosSetup.

Solution 1B: Allow Logos through the Firewall

If you use the Windows Firewall, these steps will help you "allow" Logos to communicate with the Logos servers to update Logos or Logos resources.

  • Open the Windows Control Panel.
  • Click on "System and Security"
    If you view the Control Panel in "icon" view, skip this step.
  • Select the "Windows Firewall".
  • Click on "Allow a program or feature through Windows Firewall".
  • Click "Change Settings" and "Allow another program..."
  • If Logos Bible Software 5 is not listed, click "Browse..." and locate the Logos.exe file.
    Default Location: C:\Users\your name\AppData\Logos5\Logos.exe
  • Click "Add".
  • "Logos Bible Software 5" will now appear in the list.

    Depending on your network settings, you may need to check multiple networks. See setup example above.
  • Click "OK" to apply the changes and retry the Logos download.

Solution 2: Allow Setup through additional Firewalls

Other firewall software may vary, but the general principles are the same. Look for a "Settings", "Options" or "Firewall" menu, then open the "Allowed Programs", "Exceptions" or similar menu to add Logos.exe or LogosSetup.exe file. If you need more specific help with a 3rd party security suite, you can contact the software vendor for more specific instructions to allow programs.

Solution 3: Allow LogosSetup through a Proxy

If you connect to the internet through a large Campus or Office network, it is possible you connect through a Proxy. Proxy Settings are usually controlled by your Network Administrator. You may not be able to access or change these settings directly. Please contact your Network Administrator for assistance allowing Logos.exe and LogosSetup.exe to communicate on ports 80/81 and 443.

BITS Troubleshooting

Logos uses BITS to download its installers and all of its resources. BITS is the Windows Download Management utility used to download Windows Updates. It is also used by many other software vendors to download updates and files. If the above solutions do not resolve the issue, it may be possible the BITS service has been damaged, clogged up or disabled. You can check this with the BITSAdmin Utility:

Using BITSAdmin
  • Go to "Start".
  • Type in "cmd.exe".
  • Right-click on "cmd.exe".
  • Choose "Run as administrator".
  • Type: "BITSADMIN /LIST" and hit enter.

This will display two possible results:

Result 1: List of Jobs

If you receive a list of "jobs", we know BITS is enabled. If that list contains more than 50 items, it's possible that it has become "clogged". We can clear the list to resolve this.
In most cases, "clogged" downloads are stuck in a "suspended" or "error" state and will not download on their own anyway. Use the command "BITSADMIN /RESET" to clear the list. Whatever downloads were previously listed should be cancelled and may need to be re-downloaded via their associated program at a later time.
It is recommended to run Windows Update after doing this.

Result 2: Unable to access BITS

If BITS is inaccessible, it may have been damaged by a virus or malware attack or disabled by your administrator so that Windows Updates can be managed at the admin level. You will need to contact your Network Administrator, computer manufacturer or Microsoft for assistance in repairing or enabling BITS before you will be able to use the Logos software.

Need more help?

If you've tried all of the above and are still unable to download Logos files, please contact support for further assistance.

Last Updated: 8/16/2013