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What to do if Logos Crashes

Troubleshooting an application crash in Logos or the Logos Indexer.

Article Details

Platform / Device

Windows

Operating System

Vista (or higher)

Version

Logos 5.0+

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Problem

When opening or using Logos, you may receive the following message:

"Logos Bible Software 5 has stopped working"
May also occur for "Logos Bible Software Indexer"


This is a generic response from Windows and does not provide much actionable data, but there are a few general responses we can apply to attempt to fix the most common causes.

It is not recommended to attempt these solutions unless the problem occurs more than once. Sometimes an external variable can cause a "fluke" or one-time crash. These instructions are intended to resolve a recurring issue.

Solution 1: Update Logos Manually

The most common causes of this problem occur when the application is out of date - usually due to installing from an old DVD or working offline for an extended period of time. To resolve this, simply install the latest update by downloading and opening the installer from the installation page.

Solution 2: Rebuild the Index

(Optional:) In cases where the Indexer is specifically mentioned in the crash, or if the crash always occurs during a search, it may be necessary to rebuild the index.

    Rebuilding the Index:
  1. Open Logos.
  2. Click into the "Command" box.
    (At the top of the main window)
  3. Type: Rebuild Index
  4. Hit enter to begin the indexing process.

Still having trouble?

If these solutions do not resolve the issue, it will be necessary to collect more information about the problem. Please visit the Diagnostic Logging page for instructions on how to collect and submit more data to troubleshoot the problem.

For additional help, please contact support.

Last Updated: 6/4/2013