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Unable to connect to Logos.com

Troubleshooting possible connection and sign-in issues.

Article Details

Platform / Device

Windows Mac OS X

Operating System

Vista (or higher) OS X 10.6.8 (or higher)

Version

Logos 5.0+

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Problem:

When you attempt to sign in to Logos, a message comes up saying it is "Unable to connect to Logos.com."

See Also: Using Logos with Security Software, Unable to Download a Required File or Resource

Solution 1: Internet Connection

Check your Internet Connection. If you are connecting through a Wireless Network, try moving closer to the Router, or plugging directly in to the router to improve Network Performance.

Solution 2: Firewalls & Proxies

Do you connect through a Firewall or Proxy Server? If you have the latest Root Certificates, and you are otherwise able to access the internet, it is possible your Security Software is blocking Logos. Most Firewall software comes with an "Exceptions" list, which you can use to allow access by specific programs. Try adding Logos Bible Software 5 (logos5.exe & logos5Indexer.exe) to that Exceptions list (See Article).

Or, if you are using a Proxy Server, we try to grab the Proxy Settings automatically, but you can enter them manually by holding the CTRL Key while Logos is opening. Click on "Proxy settings" to enter your HTTP Address and Credentials (if you don't know your credentials, your network administrator should be able to assist you).

Solution 3: Filters

If you use CyberSitter or a similar Internet Filtering software, you may want to try uninstalling or disabling it. If that resolves the problem, contact the software publisher for help adding Logos to an Exceptions List for your filtering software.

Solution 4A: OS Updates (Mac Users)

You may need to install certain OS and Security updates to use Logos online. This is done by opening the "Software Update" application. You'll find it in your System Preferences panel.

Solution 4B: OS Updates (Windows Users)

Make sure your computer is up to date on the latest Root Certificates by running Windows Update (They're in the Optional Updates section). Please continue running updates until the Root Certificates update is no longer available. When Logos attempts to log in to our server, it needs the latest Root Certificates to verify our servers as trusted.

Logos uses a Secure Connection to connect to the servers. If you do not have current Root Certificates, Logos will not be able to establish a Trusted connection. This can also occur if your Certificates are current, but your System Clock is not. You may want to check your computer's Date & Time settings to make sure the date is set correctly.

Solution 5: Reset the WinSock (Windows Users)

If the previous solutions do not resolve the issue or do not apply to you, try the following:

Windows 8:
  1. Go to the Start menu.
  2. Type "CMD"
    • You don't need to click anything, just start typing.
    • "Command Prompt" will be listed.
  3. Right-click on "Command Prompt".
  4. Click "Run as administrator" at the bottom of the screen.
  5. At the prompt, type: netsh winsock reset
  6. Hit Enter
  7. Restart the Computer
Windows 7 or Vista:
  1. Go to Start > All Programs > Accessories
  2. Right-Click on "Command Prompt"
  3. Choose "Run as administrator"
  4. At the prompt, type: netsh winsock reset
  5. Hit Enter
  6. Restart the Computer

If you're still having trouble, please Call Customer Support at 800-875-6467, or email support@logos.com.

Last Updated: 9/16/2013