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Report a Problem in Logos 5 (for Mac)

Creating and submitting logs for Logos 5 (or 4).

Article Details

Platform / Device

Mac OS X

Operating System

OS X 10.6.8 (or higher)

Version

Logos 5.0+ Logos 4.0+

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Problem:

I have encountered an Error, Crash or Problem in Logos for Mac and need to report it, or a Support Technician has requested Logos Log Files.
See also: What to do if Logos Crashes

This article applies to Logos 4 and 5.

Solution:

Step 1: Download the Utility
  1. Download the Logos Logging Utility zip file.
  2. Open "LogosLogging.zip".
  3. Copy the Logos Logging Utility to the Applications folder.

Step 2: Run the Utility
  1. Open Finder.
  2. Go to Applications.
  3. Open the Logos Logging Utility.
  4. Click the "Enabled" button.

Step 3: Recreate the Problem
  1. If Logos is already open, quit and restart it.
  2. Recreate the problem, crash or bug.
  3. Click "Archive Logs" in the Logos Logging Utility.
      If Logos is freezing or "pinwheeling", use the "Sample" button instead.
  4. Save your logs to the Desktop.

Step 4: Make a Report
  1. Visit the Logos 5 Forum.
      Using Logos 4? Visit the instead.
  2. Click on "Write a New Post".
  3. Put "Bug", "Crash" or "Hang" (Freezing) in the title.
  4. Enter a description of what you were doing when the bug or crash occurred.
  5. Attach your log files from Step 3 using the media button.
  6. Then "Post" your bug report.
    • The Development and Support teams monitor these forums and will be in touch with you as possible. Including "Crash" in the subject will improve visibility.
    • If a Support Technician requested your logs, skip this step and email your logs to that Technician.
You can also submit your logs when not requested by email or by calling Customer Support at 1(800)875-6467.
Last Updated: 7/30/2013