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Verify Login Information

How to verify you've logged into the correct account

Solution: Verify Login Information

Logos resources are tied directly to a single Logos.com account. If resources are still not downloading, it may be possible the wrong account is logged in.

Check Logos Account Login:
  • Open Logos.
  • Type "Show About" in the "Command Box".
  • Make sure the "Licensed to:" email address is the same address used to purchase your books.

If the email address in Logos does not match the address used to purchase resources, follow the steps below.

Warning: Multiple Accounts
If you've made purchases with more than one email address, please Contact Customer Service before attempting this solution.

Windows:
  • Close Logos.
  • Hold down the CTRL key.
  • Open Logos, keeping CTRL held until a "Sign in" option appears.
  • Sign in with the email address used to purchase.
Mac:
  • Close Logos.
  • Go to Finder > Applications.
  • Hold down the Command key.
  • Open Logos (from Applications), keeping Command held until a "Sign in" option appears.
  • Sign in with the email address used to make the purchase.