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Logos Support FAQ

Top Questions About Logos Bible Software and Your Account

See Also: Logos 7 Frequently Asked Questions

Q: I already own the Logos Desktop Application. What is the best way to install it?

A: You can find install instructions for Logos Bible Software by signing into your Logos.com account, and navigating to www.logos.com/install. If you haven’t heard about our upgrade options for Logos 7 you can learn more about them here.

Q: I am missing a book or multiple books. How do I download them to my Logos software?

A: Books that you purchase from Faithlife will download automatically when you open the application. If your order does not seem to do so please follow the instructions on our Missing Resources support article.

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Q: I’m a new customer and recently ordered books from Faithlife. How do I get them?

A: In addition to providing other types of content and services, Faithlife equips you with digital books as well as tools that greatly enhance those books. To benefit from these books and tools make sure you have downloaded the latest version of Logos Bible software from www.logos.com/install

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Q: I’m having a problem with my Logos Bible Software. Where do I get help?

A: The first place to look for help resolving any problem you may have with Logos Bible Software is from the support page for the platform you have Logos Bible Software installed to:

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Q: I’m still having problems with my Logos Bible Software and the support articles aren’t addressing the problem.

A: Our forums are a thriving community that loves helping people with problems one may experience with Logos Bible Software.

Tip: If your issue is not covered, you might consider emailing our Technical Support Department. You'll find instruction for reporting these issues on Windows here. Mac users, click here.

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Q: Now that I've installed Logos, what's next?

A: The Logos Desktop application is a very large and expansive research tool, but you can quickly search your entire library right from the Home Page. Simply, enter a passage or word you wish to study, then click "Go". You'll get results from your entire library almost instantly, including your top Bibles, Commentaries and other reference works. You can learn how to get started here on how to better leverage Logos Bible Software for your studies.

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Q: Where can I learn how to utilize Logos Bible Software to its full potential for me?

A: We have a myriad of sources for getting to know how to use Logos better. You can first start at our general training page. We have an advanced training with Logos Pro. Morris Proctor produces great training material, and travels around the country doing seminars

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Q: Is it possible to use Logos on my Mobile Device?

A: Yes! We have mobile options available for iOS (iPhone, iPad, etc) and most Android devices. .

Q: What if I don't have an Apple or Android device?

A: If you don't have a compatible mobile device, try opening your device's browser to www.biblia.com.

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Q: I forgot my password. How can I reset it?

A: If you know which email address you used to sign in, you can reset your password here.

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Q: I want to change information like the email associated with my account. How can I edit my profile?

A: You can change your email and other account information here.

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Q: Is there a place where I can talk about Logos with other users, share tips and get help along the way?

A:Yes! We have a very active community in our forums, where you can chat with long-time "Power Users" and laymen alike.

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Q: What is is the return policy for my purchases?

A:We have a 30-day money-back-guarantee return period on all non-subscription products. Once your product is returned, we will process your refund within seven to ten business days. Any specific item may be returned only once for the lifetime of your account.Returns on subscription products are subject to our subscription auto-renew policy.

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Q: What are the actual download sizes for each Logos Base Package?

A: Logos Base Packages download size varies depending on the package. You can estimate your download size using the approximations below.


Approximate Resource Download Size Per-Package:

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The download sizes above do not reflect the mobile apps. Logos for mobile devices is cloud-based and only uses storage for the application and individual resources you may choose to manually download.

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