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Report a Problem (for iPhone or iPad)

How to report problems in the Logos apps for iOS devices.

Article Details

Platform / Device

iPhone 3Gs (or newer) iPad

Operating System

iOS 5.1 (or higher)

Version

Logos Bible 4.0+

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If you encounter a problem in the a Logos app, please use the steps below to report the issue. If you are missing a resource or feature, please read this article before proceeding.

Troubleshooting

Most problems that occur within the app can be resolved by reconnecting your internet connection, manually restarting or reinstalling the app. Please attempt these solutions before filing a report.

Manually Restarting the App
  • Close the app by pressing the "Home" button on your device.
    What is the "Home" button?
  • Open the background apps tray by double-pressing the "Home" button.
  • Tap the Logos app to completely close the app.
  • Make sure you have internet access.
  • Open the Logos app from your home screen.

Reporting an Error in the Logos mobile apps

The Logos mobile apps for iPhone and iPad use a built-in logging feature to report problems to development. You can access this feature using the instructions below.

  • Open the Logos app.
  • Tap the Menu icon.
  • Tap Help.
  • Press "Send Support Info"

A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book or feature you may have been using, what passage you were working in and whether the problem occurs consistently or at random. When finished, press "Send" to send your report. A technician will reply as soon as possible.

It may be easier to describe the issue by including a screenshot. This can be done by pressing the "Home" and "Lock" buttons simultaneously. Your screenshot will be recorded with your other photos on the device and can be "shared" from the Photos app. Please send your screenshot, including your description to support@logos.com.

Last Updated: 11/26/2013