If you encounter a problem in a Faithlife reader app, please use the steps below to report the issue. If you are missing a resource or feature, please read this article before proceeding.
Tip: Most problems that occur within the app can be resolved by updating to the current version, reconnecting your internet connection, manually restarting the app, or reinstalling the app. Please attempt these solutions before filing a report.
Manually Restarting the App
- Close the app by pressing the "Home" button on your device.
What is the "Home" button?
- Open the background apps tray by double-pressing the "Home" button.
- Tap the Logos app to completely close the app.
- Make sure you have internet access.
- Open the Logos app from your home screen.
Reporting an Error
The Faithlife mobile apps for iPhone and iPad use a built-in logging feature to report problems to development. You can access this feature using the instructions below.
- Open the app.
- Tap the Menu icon.
- Tap Help.
- Press "Report a Problem"
A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book or feature you may have been using, what passage you were working in and whether the problem occurs consistently or at random. When finished, press "Send" to send your report. A technician will reply as soon as possible.
It may be easier to describe the issue by including a screenshot. This can be done by pressing the "Home" and "Lock" buttons simultaneously. Your screenshot will be recorded with your other photos on the device and can be "shared" from the Photos app. Please send your screenshot, including your description to firstname.lastname@example.org.