Faithlife Corporation

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Android Support

Report a Problem (for Android/Kindle Fire)

How to report problems in the Faithlife apps for Android devices.

If you encounter a problem in a Faithlife reader app, please use the steps below to report the issue. If you are missing a resource or feature, please read this article before proceeding.

Troubleshooting

Tip: Most problems that occur within the app can be resolved by updating to the current version, reconnecting your internet connection, manually restarting the app, or reinstalling the app. Please attempt these solutions before filing a report.

Manually Restarting the App
  • Close the app by pressing the "Home" button on your device.
  • Open the background apps tray by tapping the double-square button.
  • Slide the app off the side of the screen to completely close the app.
  • Make sure you have internet access.
  • Open the app from your home screen or app drawer.

Reporting an Error

The Faithlife mobile apps for Android uses a built-in logging feature to report problems to development. You can access this feature using the instructions below.

  1. Open the app.
  2. Tap the Menu icon.
  3. Tap Help.
  4. Press "Report a Problem"

A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book or feature you may have been using, what passage you were working in and whether the problem occurs consistently or at random. When finished, press "Send" to send your report. A technician will reply as soon as possible.

It may be easier to describe the issue by including a screenshot. This can be done by pressing the "Home" and "Lock" buttons simultaneously. Your screenshot will be recorded with your other photos on the device and can be "shared" from the Photos app. Please send your screenshot, including your description to mobilesupport@faithlife.com.