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Missing Resources for Android

Troubleshooting missing resources on Android and KindleFire.

Article Details

Platform / Device

Android

Operating System

Android 2.3 (or higher)

Version

Logos Bible 4.x

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Related Tutorials

0:43 Installing the App
 

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Basic Navigation Multiple Panels Preferred Bible

Problem

One or more resources are missing in the Logos Bible, Verbum, Biblia, FaithLife Study Bible or Vyrso app for Android and KindleFire.

Or, books are listed, but cannot be opened.

Solution 1: Verify Internet Access

The Logos Bible app is primarily "cloud-based", meaning resources, search results and many other features are internet-dependent. Be sure your device has an active internet connection before opening the app to ensure all features and resources are available.

If you did not have internet access when the app was opened, switch your device to "Airplane Mode", then back again to refresh the connection.

In some cases, it may be necessary to manually restart the app:

Manually Restarting the App

  • Close the app by pressing the "Home" button on your device.
  • Open your device's "Settings" app.
  • Choose "Apps" or "Manage Applications".
  • Locate and select the Logos app you're having trouble with.
  • Tap the "Force Stop" button.
  • Make sure you have internet access.
  • Open the Logos app from your home screen or app drawer.
Some Android devices use slightly different versions of the Android OS. If this method does not match your device's menus, please contact your device vendor for specific instructions to manually "stop" or close an app.

Solution 2: Verify Account Details

Understanding What Resources Should Be Available

The Logos mobile apps display resources based on the account that is signed into the app. Resources will vary by account as follows.

Account Type Available Resources
No Logos.com Account Very limited free resources (about 30)
None downloadable
Logos.com Account
No Purchases
More free resources (about 60)
None downloadable
Logos.com Account
With Purchases
More free resources (about 60),
Plus any owned, mobile capable* resources
Owned resources are downloadable

*Some older resources may not be available on mobile devices, based on their current distribution agreement with Logos. To see if a resource is mobile capable, check the product page for "Runs on Windows, Mac and mobile" above the price (example).


Verifying the Active Account

If you feel you are missing resources, based on the above table, please verify you are logged in with the same account used to purchase them:

  • From the app, tap the Menu button.
  • Tap the Help button.
  • Look for "Account".

Your account email address should be listed. If it is not, tap "Sign in". If the wrong address is listed, proceed to Solution 3.

Solution 3: Re-Install the App

If your resources are still not visible, or if the wrong account is listed, reinstall with the instructions below.

Reinstalling the Logos App

  • Close the app by pressing the "Home" button on your device.
  • Open your device's "Settings" app.
  • Choose "Apps" or "Manage Applications".
  • Locate and select the Logos app you're having trouble with.
  • Tap the "Uninstall" button.
  • Reinstall from the installation page or App Store for your device.

Any book you previously downloaded will attempt to re-download when you sign into the app.

Last Updated: 11/26/2013