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Error Code 7 & Update Problems

Error Code 7 & Update Problems

Problem:

Libronix Update is unable to connect or loses connection to our server.

Troubleshooting Steps:

If the Update starts, but hangs up at least once during the process, close the Libronix Update window, agreeing to Cancel the update, then restart the Update from this link: http://www.logos.com/media/update/AutoUpdate.lbxupd. This behavior tends to happen primarily when accessing the Internet with a wireless connection.

If the Update will not run, causes Error Code 7, or does not progress past 0%, try each step below, reattempting Libronix Update after each step to see if the problem is resolved before continuing to the next one.

  • Temporarily disable Internet security software, such as firewalls, and restart Libronix Update.
    • Some firewall software needs to be enabled, but configured to allow Libronix Update access to the Internet. The method to configure what is often referred to as 'program control' varies depending on the firewall manufacturer.
    • The two items to permit access to are: Libronix Digital Library System (C:\Program Files\Libronix DLS\System\LDLS.exe) and Libronix Update (C:\Program Files\Libronix DLS\System\Update.exe) .
  • Delete temporary Internet files:
    • Internet Explorer 6 -- click on Start | Control Panel | Internet Options (or open IE 6 and go to Tools | Internet Options). On the General tab, under Temporary Internet Files, click on the Delete Files button, check the Delete all offline content box, and click OK. When complete, click OK to exit.
    • Internet Explorer 7 -- click on Start | Control Panel | Internet Options (or open IE 7 and go to Tools | Internet Options). On the General tab, under Browsing history, click on Delete, then click on Delete files (Temporary Internet Files), and click Yes. Click Close and OK to exit.
    • Internet Explorer 8 -- click on Start | Control Panel | Internet Options (or open IE 8 and go to Tools | Internet Options). On the General tab, under Browsing history, click on Delete. Checkmark only “Temporary Internet Files” and then click on Delete. Click OK to exit.
  • Run the update from our website: http://www.logos.com/support/downloads/ldls.
  • Download a Zip version of the latest Update: LibronixDLS-3.0g.zip (139 MB). Save the zip file to the Windows desktop, right-click on it, choose Extract All to extract the files to a folder by the same name on the desktop, and run Setup.exe from that folder.
  • If none of the above steps work for you, please call Customer Support at (800) 875-6467 to order the updated media.

If you receive an Error Code 7 during unlock and download of a new eBook, and the steps above do not resolve the error, close the Update window and follow the instructions in this FAQ to download and unlock books.  If you need more assistance, please call Customer Support at (800) 875-6467.

Last Updated: 1/28/2013