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Diagnostic Logging for Windows

Creating and submitting Logos Log Files for support.

Article Details

Platform / Device

Windows

Operating System

Vista Windows 7

Version

Logos 4.0+

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1:42 Installing Logos 4
 

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Installing Logos 4 About Indexing

Logos 4 Diagnostic Logging for Windows

Problem:

I have encountered a Problem or Error in Logos 4 and need to report it, or a Support Technician has requested that I send them log files.

If your problem occurred during installation, please skip to Step 4.


Solution:

Step 1: Enable Logging

  1. CloseLogos 4if it is already open.
  2. Press and hold the CTRL key on your keyboard.
  3. While still holding CTRL, open Logos 4 and wait for the "Sign in" window to appear.
  4. Release the CTRL key and click "Sign In", then try to recreate the problem.


Note: You may also select "Use blank layout" to prevent the home page or previous layout from loading automatically.

Step 2: Collect your Logs

  1. Open your (My) Documents folder.
  2. Locate the "Logos Log Files" folder.
  3. Right-click on the "Logos Log Files" folder and choose "Send to Compressed (zipped) folder".
    • A "Logos Log Files.zip" should be created (".zip" may not be visible, but you can recognize it by the zipper on the folder icon).

Step 3: Make a Report

Note: If a Support Technician requested your logs directly, skip this step and email your logs to that Technician.
  1. Click here to visit the Logos 4 Windows forum.
  2. Click on "Write a New Post."
  3. Enter a description of what you were doing when the bug or crash occured.
  4. Attach your "Logos Log Files.zip" file from Step 2 using the media button shown with a small "paper clip" icon.
  5. Then "Post" your bug report.
    • The Development team often monitors these forums and will be in touch with you as soon as possible.

Step 4: "Setup" Logging (Installation Problems)

If you experience an error running the Logos 4 Setup you will have to enable logging for Logos4Setup.exe.

  1. Save the EnableLogging.js script found here, to your Desktop.
    • If you get a page of "code" when clicking the link, try right-clicking and use the "Save-as" option.
  2. Navigate to the Desktop and open the EnableLogging.js file you saved.
  3. Once you've enabled logging, retry the installation, then continue from Steps 2-3.
  4. You can later disable logging when the problem is resolved by using the DisableLogging.js script found here.
Note: These steps can also be used to enable "Full-Time" logging, meaning Logos 4 will always record every session, each time over-writing the previous logs.

You can also submit your logs by email or by calling Customer Support at 1(800)875-6467.

Last Updated: 3/25/2014