Report a Problem
If you encounter a problem in Logos Bible Software 4, please let us know so we can correct it. There are several ways you can report various types of problems.
Report Problems Using the “Report Typo” Feature
You can report typos and other issues in your resources right in Logos Bible Software 4 by selecting the problem text and choosing “Report typo” from the right-click menu. See this step-by-step example for help. If the error is in a location that can’t be selected, like a footnote, select the closest text and explain the problem in the comments box.
Report Problems by Email
General problems that cannot easily be reported in the software itself with the “Report typo” feature can be reported by sending an email to firstname.lastname@example.org. You can use this address to report problems with the software, like certain features not working properly. Include screenshots if possible using a tool like Jing. To suggest an enhancement to the software, see the “Make a Suggestion” section below.
If you encounter bugs or errors in our syntax databases, send an email to email@example.com and explain the problem. Other data problems with Biblical People, Place, and Things can be sent to firstname.lastname@example.org. Problems with reverse interlinears can be sent to email@example.com.
Report Problems in Our Forums
You may also report problems and get help in our community forums.
Make a Suggestion
If you have an idea for a new feature or improvement to the software, suggest it at UserVoice, where you can also vote on other users’ suggestions and help shape the future of Logos Bible Software! Our community forums are another great place to discuss feature ideas with other users.
To suggest a book that you would like to see available in Logos format, email firstname.lastname@example.org.
All of the above email addresses are for reporting problems, not for getting help. If you are having problems that you need help with, please visit our Support and Training pages or contact our customer service department at email@example.com or 800-875-6467. You will also get great support from other users in our community forums.