How to Report Bugs in Logos 4 Mac

Problem:

I have encountered an Error in Logos 4 Mac and need to report it, or a Support Technician has requested that I send them log files.

Solution:

Step 1: Enable Logging

1. Quit Logos 4 if it is already open.
2. Open Finder to the Applications folder.
3. Navigate to Utilities.
4. Open  Terminal.
5. Enter the following command, exactly (Case Sensitive):

defaults write com.logos.Logos_Bible_Software_4 LoggingEnabled -bool YES

6.  Open Logos 4 and recreate the problem.

Step 2: Archive your Logs

1. Open Finder.
2. On your keyboard, press: Shift+Command+G to open the "Go to Folder" option.
3. Type in: ~/Library/Application Support/Logos4/Logging.
4. Select all files by pressing Command+A.
5. Go to File: Compress 4 items and a new "Archive.zip" should have be created in the Logging folder.

Step 3: Make a Report 

1. Click here to visit the Logos 4 Mac forum.
2. Click on “Write a New Post.”
3. Enter a description of what you were doing when the bug or crash occured.
4. Attach your "Archive.zip" file from Step 2 using the media button shown with a small “paper clip” icon.
5. Then “Post” your bug report.
   • The Development team monitors these forums and will be in touch with you as possible.
   • If a Support Technician requested your logs, skip this step and email your logs to that Technician.