Top Ten Technical FAQs

1. How do I activate my user account in Libronix?
2. How do I activate/register my product?
3. When should I uninstall and reinstall?
4. Are there any known issues with Libronix in Vista?
5. What are my Customer ID and Confirmation Code, and where do I find them?
6. How do I copy books to the hard drive?
7. How do I download books from the Logos website?
8. Why did I get an unlocking error with my online purchase?
9. What if Libronix fails to open?
10. How do I get the latest version of Libronix?

1. How do I activate my user account in Libronix if:
   • I am a new user?
     
     At the Account Management Welcome screen, choose 'New User', click Next, enter your name, email address, and other contact information, click Next. Continue with remaining screens to Synchronize Licenses (requires Internet connection) and Copy Resources to your hard drive.
      
   • I am an existing user on a new or restored computer?
     
     Choose 'Existing User' in Account Management, click Next, choose 'Enter Codes', and click Next. Enter your Customer ID and Confirmation Code; click Next twice. Continue with remaining screens to Synchronize Licenses (requires Internet connection) and Copy Resources to your hard drive.
     
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2. How do I activate/register my product if:
   • My software says I have 45 days to activate?
     
     Click on the 'Account Management' link in the Tip window, or click on Tools | Account Management, to activate over the Internet or enter an Activation Code you've received from Customer Support by phone or email.
   • My software says it is registered to a different user?
     
     If you had installed Libronix previously on this or another computer, you may have registered it under a different Customer ID. If this is the first time you've installed Libronix on any computer, the serial number you were provided may already be in use. In either case, please call Customer Support at (800) 875-6467 or send an email to support@logos.com, and provide them with your full name, email address, Customer ID, and the product serial number. 
     
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3. When should I uninstall and reinstall?:
   • When the following error messages occur:
     • Error Code 6...Exception 0x80070002
     • Error Codes 11, 12, 13
     • Errors 1402, 1706, 1721, 1722 -- Use Windows Install Clean Up utility to remove Libronix.
        
   • When you want to update Libronix and an outdated version (1.1d or below) or version 3.0a is currently installed. Use the Special Uninstall and Reinstall Instructions when removing versions 2.1c and below. Versions 2.1d and above can be removed using 'Uninstall or change a program' under 'Control Panel | Programs and Features' in Windows Vista, or using 'Add or Remove Programs' in Control Panel in Windows XP and below.
      
   • When requested by a Logos Customer Support representative.
     
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4. Are there any known issues with Libronix in Vista?
   • Please see these two articles:  Vista and Older Versions of Libronix and Libronix in Vista FAQs.
     
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5. What are my Customer ID and Confirmation Code, and where do I find them?
   • Your Libronix Customer ID is either the email address you entered when you first activated your account or an auto-generated LBXUSER number assigned to your account (if an email address was not provided). Your Confirmation Code is an auto-generated, 20-character, alpha-numeric code attached to your Customer ID only.
      
   • You can find these codes in the Account Summary report (Tools | Library Management | Account Summary) or under Help | About Libronix DLS.
     
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6. How do I copy books to the hard drive if:
   • My Library is missing books or is empty?
     
     Please try the steps under Solution 2 in this article: Libronix Resources are Missing or Not Discovered.
      
   • My books are locked? 
     
     Licenses for your books need to be installed before Libronix can copy your unlocked resources to the hard drive. Please try the steps in Solution 1 in the same article: Libronix Resources are Missing or Not Discovered.
      
   • I am missing books after updating?
     
     Please see this article:  Missing Resources After Updating to 3.0c or Above in Vista.
      
   • I am copying on a Vista or XP system?
     
     The Resource Discovery and Copy process is the same for both operating systems, however, you may need to refer to the Missing Resources article in the previous answer if books are missing after updating Libronix in Vista.
     
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7. How do I Download Books from the Logos website?
   • In order to access the book you purchased, you will want to download the book file from the Internet to the correct place on your hard drive.
     1. Close Libronix.
     2. Go to the product page for the downloadable book or collection you purchased. To locate the page, type the book title in the SEARCH field and click Go. Click on the title in the Search Results to open the page. Below the book description you will see the heading "Download Book File." If there is only one book to download, the file will be listed below. If there are two or more books, click on "Download Book Files" to display the individual files.
     3. Click on a filename (book.lbxlls) to bring up the File Download window.
     4. Click the 'Save' button.
     5. In the Save As window double-click on My Computer (Computer) > Local Disc (C:) >  Program Files > Libronix DLS > Resources or Computer > Local Discs(C:) > Program Files (x86) Libronix DLS > Resources if using a 64-bit OS.  (The 'Save in' box should contain the Resources folder.) 
     6. Click on the Save button.
     7. Open Libronix and click on Tools | Library Management | Synchronize Licenses. When complete, look for the book in My Library.
        
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8. Why did I get an Unlocking Error with my online purchase?
   • You most likely received the "unlocking error" because there is a missing or incorrect Libronix Customer ID in your Logos.com web account. Please call Customer Support at (800) 875-6467 or send an email to support@logos.com so we can unlock it for you. The Customer Support representative will enter your correct Libronix Customer ID in your web account so you do not have problems unlocking books in the future.
     
     Once the book has been unlocked, click on Tools | Library Management | Synchronize Licenses to install the license in Libronix. Then download the book file using the steps in question/answer #7 above.
     
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9. What if Libronix doesn't open and the Libronix logo (splash screen):
   • Comes up for a few seconds, then disappears?
     
     Try the solutions in this online support article: Libronix logo (splash screen) disappears at startup.
      
   • Stays on screen?
     
     Try the solutions in this online support article: The Libronix logo (splash screen) stays on screen when attempting to run Libronix.
     
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10. How do I get the Latest Version of Libronix?
    • Where do I find the version information in Libronix?
      
      Click on Help | About Libronix DLS. The version number will be near the top next to 'Libronix Digital Library System'.
       
    • Why should I update?
      
      To keep up with changes (fixes and enhancements) to the Libronix DLS software engine, and to get the latest versions of addin modules, fonts, resources, etc.
       
    • How do I update?
      • Click on the Tools menu in Libronix and select 'Libronix Update'.  
        -OR-
      • Close Libronix, go to the Update to Libronix DLS 3.0f web page, and click on 'Click Here to Update'.
         
    • When would I need to uninstall before installing an update?
      
      See question # 3 above.
       
    • What is the difference between an Update and an Upgrade?
      • An 'Update' includes changes (fixes and enhancements) to the Libronix DLS software engine and/or new versions of your currently-owned addin modules and resources, etc. An 'Update' can be downloaded at no charge using either of the two methods above.
      • An 'Upgrade' includes new books, addins, and features that you do not currently own. You can 'upgrade' to a larger collection or to a newer version of your current collection. For instance, if you own a 'Scholar's Library (ND)', you could upgrade to a 'Scholar's Library: Gold (ND)'. Or, if you own a pre-3.0 'Scholar's Library (RA or QB)', you could upgrade to a 3.0 'Scholar's Library (ND)'. An upgrade must be purchased, and a discount may be available. To see what 'upgrades/discounts' you qualify for, enter your Customer ID in the Upgrade Now! box.

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