FAQ

Logos is the world’s leading Bible platform. Its massive networked libraries, fast searches, original language tools, and helpful Bible-knowledge features help you draw insight from the Word. Professionally designed media within the platform allows you to easily share these insights with others. No matter what device you’re using—Windows, Mac, iPhone, iPad, or Android—you can take your library anywhere.

A package (sometimes called “base package”) is made up of two essential parts:

• A Logos 10 theological library that includes commentaries, reference works, and other helpful biblical resources
• A Logos 10 Feature Set made up of tools and datasets that work in coordination with your library to give you deep, powerful Bible study

The power of Logos 10 is how these two work together. Logos 10 libraries are curated to help you get the most out of the Logos 10 Feature Set. You can learn more about packages here.

Datasets are curated by a team of Bible specialists who have tagged common names, nicknames, pronouns, phrases, and numerous other data points within the Bible to help make your Bible study more efficient and effective. The power behind Logos is within the datasets.

To learn more about the new features, functionality, and resources you can get with Logos 10, visit logos.com/10.

The best place to begin is the Logos Help Center. You’ll also want to read the Logos blog, where we explain many of the new features in Logos 10. In addition, we have an active community of forum users who are eager to teach new users how to get the most out of our platform. Finally, consider attending a Camp Logos seminar with authorized trainer Morris Proctor.

You will receive a coupon code via email and on your receipt. You can redeem that coupon code for any of our individual Mobile Ed courses. You can also visit this page for step-by-step instructions.

Yes! Students and educational faculty can save on packages and select resources with our Academic Program.

We offer free updates to the software to allow you to read your books on new versions of your operating system. You don’t pay for updates at all, and depending on how long you have been using Logos, you have probably already received dozens of free updates since your initial purchase.

You should upgrade to make sure you have the latest and greatest tools for Bible study and to take advantage of the best value you may ever encounter on a library. The new packages contain hundreds to thousands of dollars of new content for pennies on the dollar. What’s more, with dynamic pricing, your resources are tallied, and you receive a custom discount toward your new package. You only pay for the new content—nothing more.

All the Logos packages have been reconfigured with new content for Logos 10. For a complete list of the exact contents in each package, visit our compare libraries page.

You keep them all! You won’t lose any books by upgrading. In fact, dynamic pricing analyzes the books you already own, so your current library counts as credit toward your Logos 10 complete upgrade.

No. You will gain the new features and books that are part of your Logos 10 Bronze complete upgrade.

No. When synced to the cloud, your notes, highlights, and favorites will transfer to Logos 10 as long as you have an internet connection.

You can learn more about the new Notes system and where to find your notes in Logos 10 here.

Please visit logos.com/system-requirements for complete details on system requirements.

Logos runs on Windows and Mac operating systems. Please visit logos.com/system-requirements for more on system requirements.

Just go to the installation page and follow the directions. You can install as many times as you need to, to whatever operating system you need to, and on as many devices as you need to—as long as you aren’t sharing your library with another person. And remember, if you need quick access to Logos on a computer that doesn’t have the full desktop program installed, you can use the Logos web app at app.logos.com.

No. Your Logos 10 upgrade will replace your existing software installation (but not your books and features). If you remove Logos from your computer, you will need to re-download all of your Logos content in Logos 10.

If you are upgrading from Logos 4 or 5 to Logos 10, your new books will automatically download when you restart the app; however, you may need to install the new Logos 10 engine manually. If your computer meets the system requirements for Logos 10, locate the install link on your Order Summary email and follow the instructions.

You can get Logos Basic for free here.

Yes, Logos is available in the following languages:

• Spanish
• French
• German
• Portuguese
• Korean
• Simplified Chinese
• Traditional Chinese

Yes. English language resources are available in English, and foreign language resources are available in that language. You can choose which language to have the app display in. We also offer bilingual packages for certain languages.

Logos downloads your books automatically. If you’ve completed your purchase, simply restart Logos and you will be able access it just like you would any other resource in your library. If you don’t have a Logos 10 package, you can go to app.logos.com/ to access your book.

The content you already own counts toward your unique dynamic price, so you don’t have to pay for the books you already own.

A payment plan gives you the option to spread your payment out over several months. If the one-time price is a bit too much, a payment plan can lighten the load.

Anyone in good standing with Logos, placing an order with a billing address in a country we currently accept credit card payments from, may put a qualifying order on a payment plan.

Note: We cannot currently support payment plans when the billing address is located in Venezuela or Nigeria.

All orders over $100 (including tax and shipping).

We offer payment plan options from two to twenty months, depending on the size of your purchase. You will see the payment plan options available for your purchase displayed in your shopping cart.

Monthly payments are based on order total, including tax and shipping but excluding the price of subscription products that may be on the order. The payment will vary depending on order size, the number of months you choose, the items on the order, and the amount of your initial payment. You can see the payment plan options available for your purchase displayed in your shopping cart and use the selector to see how your monthly payments would change based on your choices.

Depending on the size and length of the plan being establis hed and the items contained in the order, we will sometimes ask users to make an initial payment that will be greater than the monthly payments to follow. This will be clearly shown in the shopping cart.

The $5.99 monthly service fee is not interest but is collected to cover the administrative costs associated with the payment plan.

Payment plans, like credit cards, can be used either constructively or carelessly. We offer payment plans as a purchase option to allow individuals the opportunity to invest in our Bible study tools in a way that works for them, within their budget constraints.

Any remaining pennies that cannot be divided equally are included with the initial payment. For example, an order totaling $300.04 paid over three months would be split into one payment of $100.02 followed by two payments of $100.01.

Shop as usual! You will be presented with a payment plan option in your cart on logos.com, or you can call (800) 875-6467 and ask a representative how!

Yes. Call (800) 875-6467 and ask a representative how!

No. We do not refund payment plan fees on returns.

Currently, we do not allow Pre-Pub orders to be put on payment plans.

A group license allows you to buy a digital license of a resource and distribute it to others.

Faithlife groups are the tool we use for easy management and assignment of resources to others. If you decide to purchase a group license, you will be asked to create a new group or choose an existing group of which you are a member.

Yes. Group assignment is for your entire cart. You will need to make separate purchases for each group for which you would like to purchase a resource.

Each license can only be assigned once. You will need to purchase as many copies as you have group members with whom you would like to share.

Get started assigning group licenses by following these instructions.

Admin permissions are required to assign licenses in a group. If you purchased resources but don’t have permission to assign them, ask your group’s administrator for assistance. To find your group’s admin, click Directory in the navigation sidebar, then look for the group member(s) with the Admin tag. If you’re still having trouble, give us a call at (800) 875-6467. We’re happy to help.

Once you’ve given your group members access to a resource, they’ll receive a notification and email automatically that lets them know how to get started.

No. A resource cannot be shared by group members. Each member must have their own copy.

If you made an error in assigning a license, please call our customer service number for help at (800) 875-6467 or email cs@logos.com.

Please contact our customer service team for help at (800) 875-6467 or email cs@logos.com.

If you accidentally purchased a license for the wrong group, we can issue you a refund and help you reorder for the correct group. Please call our customer service number for help at (800) 875-6467 or email cs@logos.com.

If you have not yet checked out, you can change the group you have selected from your cart by clicking “change group” at the top of your order summary.

Admin permissions are required to see licenses in a group.

If you purchased resources but don’t have permission to see them, ask your group’s administrator for assistance. To find your group’s admin, click Directory in the navigation sidebar and look for the group member(s) with the Admin tag.

As an admin, you can look at your group page on faithlife.com by clicking the “Settings” tab in the left sidebar. Then in the dropdown, click “Licenses” to see all the licenses purchased for your group, who is using them, and how many licenses you have left for each product. However, you are not able to see if the people to whom you assigned licenses have accessed their resource.

Logos is available for your iOS or Android device, online at app.logos.com, and as a free downloadable desktop application with Logos Basic. For the most robust experience, download the Logos desktop application. Every Logos user has access to each platform, and your account information is automatically synced across platforms and devices.

When you access Logos, log in with the same account you use for your church group on faithlife.com.

Faithlife groups are where we hold the licenses until they are assigned. After you receive your license, you do not need to remain in the group to retain access to your resource. However, a Faithlife group comes with many handy tools, so you may find that you want to use it to connect with your other group members about your resource.

Logos resources that are purchased with a group license will stay with a member, even if they leave their Faithlife group. Their ownership is the same as if the user had purchased it for themselves on logos.com.

Group licenses follow Logos’s regular return policy.