Frequently Asked Questions about Logos Bible Software for Mac
Q: I need help. What should I do?
A: If you have a support question, email firstname.lastname@example.org or call 800-875-6467 and ask for Mac Customer Service. If you have a sales question, email email@example.com or call 800-875-6467 and ask for Sales.
Q: I can't open preferences. What's wrong?
A: This may happen if you installed one of the betas. To fix it, you simply need to clear your cache. To do so, follow these steps: (1) Quit Libronix; (2) click the Go menu on the Finder menu bar and choose Home; (3) open the Library folder, then the Caches folder; (4) move the Libronix DLS folder to the Trash; (5) empty Trash; and (6) restart Libronix.
Q: It's asking me for a serial number, but I don't have one. What should I do?
A: If you purchased the engine-only crossgrade, you do not need a serial number. Simply hit cancel to bypass the serial number prompt screen.
Q: How do I type in Greek and Hebrew?
A: We recommend using the Tyndale Unicode Font Kit, which uses OS X's built-in multi-language support.
Q: I just purchased a downloadable book. Where do I put the book file?
A: Resource files belong in Macintosh HD/Library/Application Support/Libronix DLS/Resources on the startup volume.
Q: I am having trouble downloading my eBook in Safari; the filename changes. How do I download the correct file?
A: Follow these steps: 1) Go to our website: http://www.logos.com/, type the product name in the main Search field on that page and click Go. 2) Click on the title of your product to go to its product page. 3) Click on "Download Book Files," found below the product description. 4) Right click (Ctrl+click) on the book file link and choose "Download Linked File As ...". A 'Save As' window will appear. 5) Save the file to the Mac Desktop. 6) Move the book file from Desktop to Macintosh HD/Library/Application Support/Libronix DLS/Resources.
If the book is locked when you open Libronix, click on Tools | Library Management | Synchronize Licenses.
Q: What is the Logos Bible Software for Mac engine?
A: Logos Bible Software for Mac, like the Windows version, is composed of two main parts: the engine (i.e., the Libronix Digital Library System) and digital books. The five Mac base packages include both the Mac engine and various collections of digital books. If you already have one of our Windows base packages, all you need to start using your books with our Mac software is the Mac engine, which can be purchased for $59.95.
Q: If I buy one of the five Mac base packages, do I also need to purchase the Mac engine?
Q: Is Logos Bible Software for Mac out yet?
A: Yes! As of December 5, 2008 we are now shipping Logos Bible Software for Mac!
Q: Why are you charging for the Mac engine?
A: We are charging a small crossgrade fee for the Mac engine to help offset some of the huge developmental costs to build Logos Bible Software native for Mac from the ground up.
Q: Can I get the Mac engine for free?
A: Yes. If you buy one of our five Mac base packages, the Mac engine will be included at no additional cost.
Q: I emailed my receipt to firstname.lastname@example.org. How do I know if my copy of the Mac engine will be coming?
A: As long as you emailed your receipt, we will make sure that you get your copy of the Mac engine.
Q: If I crossgrade from the Windows version to the Mac version, will I still be able to use the Windows version?
A: Absolutely. As long as you are using the software, and it is installed on up to two of your personal machines, you may install and use both the Windows version and the Mac version at the same time. In fact, the DVD containing the Mac software can be used to set up Logos Bible Software on both platforms.
Q: Do you have a comparison chart of the Mac base packages like you do with the Windows packages?
A: Not yet. We'll try to get one put together soon. But the contents of the Windows base packages are identical with the contents of the Mac base packages, with the exception of the syntax clause display resources and some of the addin functionality. When it comes to digital books, the Windows comparison chart should be a fairly reliable guide for Mac base packages as well.
Q: What are the differences between Scholar's Library for Mac and Scholar's Library for Windows?
A: In terms of licenses, there are no differences. The licenses that you get when you buy a Mac base package are identical to the licenses you get when you buy the same base package for Windows (including all the licenses to resources, addins, datasets, etc.).
A: In terms of usable resources, however, some do not yet work on the Mac version, most notably the three syntax clause display resources. Since you still get the licenses to these resources, you can use them on the Windows version if you want, or you can use them on the Mac version once we add support for them.
A: In terms of addins and functionality, Logos Bible Software for Mac lacks some of the features of Logos Bible Software for Windows. You can see a fairly exhaustive list of features on the Mac engine page.
Q: I have a Windows base package, and I'd like to upgrade to a higher Mac base package. How can I do that?
Q: I don't have a Windows base package, but I do have other Logos resources. Can I purchase the Mac engine, or do I have to purchase a Mac base package?
A: We recommend that everyone who doesn't own a base package purchase one of our new Mac base packages. This will guarantee that you have the best set of resources for using Logos Bible Software for Mac. However, those who don't own a base package may purchase the engine-only crossgrade.
Q: I'm not a Logos user yet, but I want to purchase a Pre-Pub. Will it include the Mac engine, or will I have to buy that separately?
Q: Can I add on other books and collections?
A: Absolutely. Almost all of our books and collections will work with Logos Bible Software for Mac. See the Mac disclaimer page for details about which resources do not yet work on the Mac version.
Q: Can the Mac version do ________?
A: You can see a fairly exhaustive list of features on the Mac engine page. We'll be adding additional features to an updated version of the engine. To share your feedback on features you'd like to see implemented, send an email to email@example.com.
Q: Will _______ resource work on the Mac version?
A: Nearly all resources will work on Logos Bible Software for Mac. The exceptions are the three syntax clause display resources, audio and video resources, PBB resources, old LLS resources (most of which have been updated to the new Libronix format), and old PDF resources.
Q: I've used the Windows version for years. Will it be difficult to learn how to use the Mac version?
A: The Mac version will feel very similar to the Windows version. The transition from the Windows version to the Mac version should be very easy for most users.
Q: What are the minimum system requirements for Logos Bible Software for Mac?
A: At a minimum you will need an Intel or PowerPC 800Mhz processor with at least 256MB of RAM and a 1024x768 monitor running OS X 10.4.11 or later and a DVD drive.
Q: I found a bug. How should I report it?
Q: I'm new to newsgroups. How can I access your Macintosh newsgroup?
A: Both Safari and Firefox on the Mac do not know how to handle the news:// protocol, making the links to the Macintosh newsgroup on this page appear dead. The easiest solution is to use Opera, which has a built-in news reader. Another option is to use a news reader like Thunderbird, SeaMonkey, Entourage, Nemo, Unison, etc. We recommend Thunderbird. Simply (1) download and install the free application, (2) set up a new newsgroup account, (3) enter your name and email address, (4) enter news.logos.com for the name of the news server, and (5) select the group(s) you want to subscribe to.
Have more questions? Email firstname.lastname@example.org or call 800-875-6467 and ask for Mac Customer Service.