Get Help and Stay Informed

The information in this article applies to the following products:

• Logos Library System software version 2.0 and above
• Logos Library System software version 1.6 and below
• Logos LessonBuilder software versions 1.0, 1.1
• Logos Bible Atlas software
• Logos Multimedia Products

Logos Research Systems, Inc., Support Policies

Logos Research Systems, Inc. offers both free and fee-based product support services to customers.

Free!* Product Support

• Telephone-based installation support
  Call our Technical Support Representatives for product installation assistance.

  The service is available during normal business hours (6 a.m. to 5 p.m. Pacific Time) anywhere in the Continental United States. Call (360) 685-2337.

  Spanish language support is available weekdays from 8 a.m. to 5 p.m. Pacific Time.  Call (360) 685-2345.

• Word Wide Web-based Product Support Information Center
  Get access to quality support information any time, any day. The Logos Web site is available 24 hours a day seven days a week! Visit http://www.logos.com/support/.

  • Web-based product updates
    Download the most recent versions of software, word processing macros, and even updated books as they become available.

  • Logos Newsgroup Server
    Communicate with hundreds of other Logos customers who are using our online discussion newsgroups to share tips, helpful suggestions, and other information to make using your software easier and more productive.  Go to New://news.logos.com.

  • TechResponse technical articles
    Get answers to frequently asked questions and technical "how-to" information from our extensive online database of technical documents.  Go to http://www.logos.com/support/techresponse.

  • E-mail product support
    Send your questions to our Technical Support Department by e-mail. Your question will be answered just as soon as possible.  Most questions are answered by the next business day. Address your e-mail to tech@logos.com.

    For Spanish language support, address e-mail to serviciotecnico@logos.com. 

  *Free services do not include your costs for long-distance telecommunications or Internet connection fees.

For-Fee Support Services

• Convenient product update CD sets
  Order the most recent version of the Logos Library System software and up-to-date versions of our LLS-compatible books on CD-ROM for a very low price.  Updates may be ordered from our Web site: http://www.logos.com/ or by telephone: 1-800-87LOGOS (1-800-875-6467).
  
• LLS Quick Reference Training Guides
  Whether you are a new or experienced user, let these easy-to-use, step-by-step training tools walk you through how to use the Logos Library System.  Written by professionals who are experienced in teaching and creating software-training aids, the Logos Library System - Quick Reference is a detailed, user-friendly handbook.  Training guides may be ordered from our Web site: http://www.logos.com/ or by telephone: 1-800-87LOGOS (1-800-875-6467).
  
• LLS Training Video Set
  Use this easy, systematic way to sharpen your Logos skills at your own pace, in the convenience and privacy of your home or office.  Training videos may be ordered from our Web site: http://www.logos.com/ or by telephone: 1-800-87LOGOS (1-800-875-6467).
  
• Camp Logos
  Visit the Logos Web site http://www.logos.com/training/ to view the current schedule and get more information about our Camp Logos training seminars which are held in cities throughout the United States.

How to Get in Touch and Stay in Touch

E-mail us or let us e-mail you!

• NewsWire e-mail
  Join our NewsWire e-mail list to get the latest news and product specials information delivered directly to your inbox. All you have to do is go to http://www.logos.com/newswire

• E-mail to Logos Customer Service Department
  Communicate by e-mail to our Customer Service Department about problems with shipments, billing questions, changes of address or registration, or to get general information.

  Address an e-mail message to CustomerService@logos.com.

• E-mail to Logos Technical Support Department
  Use e-mail to get your technical questions answered at no charge.

  Address an e-mail message to Tech@logos.com.

  For Spanish language support, address an e-mail message to Serviciotecnico@logos.com. 

Go to our Internet site

• Logos Web Site on the Internet
  Use your Internet access to go to our Logos Web site to shop for products or shop for books, download them if necessary and unlock them.  Download the most recent software updates, get help or information, or communicate with other Logos customers.

  Go to http://www.logos.com/.

Call us!

Our phones are staffed during normal business hours from anywhere in the Continental United States.

• Unlock Hotline: 1-888-7UNLOCK (1-888-786-5625)
  Call the Unlock Hotline to order or purchase and unlock books or collections.
  
• Customer Service/Sales: 1-800-87LOGOS (1-800-875-6467)
  Call Customer Service/Sales to ask questions about using the Logos Bible Software and the Logos Library System products and features, to address problems with shipments or billings, or to make changes of address or registration.

  If you need to unlock or re-unlock books that you already have already paid or previously purchased, call this number. (Note: There is a service charge to re-unlock books.)

• Technical Support: (360) 685-2337
  Spanish Language Technical Support: (360) 685-2345
  Call Technical Support if you need help with product installation.
  
  The Technical Support number is available during normal business hours in the Continental United States; Spanish Language Support is available 8 a.m. to 5 p.m. Pacific Time.
  
• TTD Line: 1-800-570-5400
  Hearing impaired customers may call our TTD line at 1-800-570-5400.
  
• Fax: (360) 527-1707
  Send facsimiles to Logos Research Systems, Inc. at (360) 527-1707.
  
• Main: (360) 527-1700
  Logos Research Systems, Inc. main offices are at (360) 527-1700.

Write to us!

Logos Research Systems, Inc. is located in Bellingham, Washington.

Send mail to:
1313 Commercial Street
Bellingham, WA 98225-4307 U.S.A.